Phones closed at 5 pm. Now a 50-language AI answers around the clock — 1 in 5 interactions happen outside business hours.
A state government managing resident services across a multilingual population through phone-based channels, with motor carrier compliance operations spanning nearly 500,000 VIN records.
State agencies could only field resident inquiries during normal business hours, leaving residents without information access in evenings and on...
“In just three months, the Resident AI Assistant answered more than 88,000 questions from over 38,000 users and helped reduce call volume by up to 20% in key service areas.”
Also reported by
State government administration providing public services for Nebraska residents.
Provided its Resident AI Assistant and Document Automation platform to streamline DMV and statewide public services.
State of Nebraska's Resident services is part of this use case:
Related implementations across industries and use cases
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Language barriers and slow workflows delayed city services. AI now translates 80 languages on the 311 app and automates permit reviews.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Phones closed at 5 pm. Now a 50-language AI answers around the clock — 1 in 5 interactions happen outside business hours.
A state government managing resident services across a multilingual population through phone-based channels, with motor carrier compliance operations spanning nearly 500,000 VIN records.
State agencies could only field resident inquiries during normal business hours, leaving residents without information access in evenings and on...
“In just three months, the Resident AI Assistant answered more than 88,000 questions from over 38,000 users and helped reduce call volume by up to 20% in key service areas.”
Also reported by
State government administration providing public services for Nebraska residents.
Provided its Resident AI Assistant and Document Automation platform to streamline DMV and statewide public services.
State of Nebraska's Resident services is part of this use case:
Related implementations across industries and use cases
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Language barriers and slow workflows delayed city services. AI now translates 80 languages on the 311 app and automates permit reviews.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.