Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Staff manually dug through dense city codes. Now, they query ordinances in plain English for cited answers in seconds.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Staff manually dug through dense city codes. Now, they query ordinances in plain English for cited answers in seconds.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.