Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Manual analysis took months. AI now sorts input from 7,700 residents, saving 28 days of work and targeting projects for federal funding.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Manual analysis took months. AI now sorts input from 7,700 residents, saving 28 days of work and targeting projects for federal funding.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.