Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
95,000 ineligible inquiries overwhelmed staff. AI screens eligibility, while 14 internal agents instantly retrieve policy guidelines.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.