Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
General AI failed to parse 6,000 complex budget codes. A custom model now maps every line to green goals, cutting manual work by 30%.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
General AI failed to parse 6,000 complex budget codes. A custom model now maps every line to green goals, cutting manual work by 30%.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.