Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
General AI failed to parse 6,000 complex budget codes. A custom model now maps every line to green goals, cutting manual work by 30%.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
A medium-sized Spanish city council manages diverse municipal areas, ranging from social services to public works, for more than 300,000 residents.
Citizens struggled to find specific information, often navigating a complex tangle of departments and invisible barriers to access basic services....
“My objective is simple: facilitate digital procedures and guarantee we break the digital divide. We wanted a digital assistant that could answer questions in natural language in a very immediate and simple way to improve the lives of our citizens.”
Local government authority providing public services and administration for Valladolid.
Led the technical deployment of Gemini and integrated it with municipal data for the assistant.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Ayuntamiento de Valladolid's Citizen support is part of this use case:
Related implementations across industries and use cases
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
General AI failed to parse 6,000 complex budget codes. A custom model now maps every line to green goals, cutting manual work by 30%.
Fragmented websites left residents flooding the 311 hotline. Now, an AI assistant generates instant summaries with clickable citations.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.