Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
The second-largest city in Canada serves over 1.7 million citizens and manages a public website containing 40,000 pages of information that receives 50,000 daily visitors.
Citizens struggled to quickly find specific information, as inquiries about waste collection or public facilities only returned generic links...
“The idea of developing a virtual assistant for our citizens was already part of our responsible AI integration strategy and Microsoft Copilot Studio definitely helped accelerate that plan.”
Municipal government and public services provider for the city of Montreal.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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