Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
An in-house digital solutions provider for an Italian province supports 550,000 citizens across a consortium of municipalities and regional authorities.
The IT landscape consisted of nearly 40 siloed systems built over decades, forcing citizens to navigate fragmented portals for services like...
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
IT service provider for South Tyrol's public administration and local government.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Agents spent 2-5 minutes summarizing each call. Copilot now automates the task, saving 550 hours monthly.
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Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.