Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
An in-house digital solutions provider for an Italian province supports 550,000 citizens across a consortium of municipalities and regional authorities.
The IT landscape consisted of nearly 40 siloed systems built over decades, forcing citizens to navigate fragmented portals for services like...
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
IT service provider for South Tyrol's public administration and local government.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sudtiroler Informatik (SIAG)'s Citizen support is part of this use case:
Related implementations across industries and use cases
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
An in-house digital solutions provider for an Italian province supports 550,000 citizens across a consortium of municipalities and regional authorities.
The IT landscape consisted of nearly 40 siloed systems built over decades, forcing citizens to navigate fragmented portals for services like...
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
IT service provider for South Tyrol's public administration and local government.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sudtiroler Informatik (SIAG)'s Citizen support is part of this use case:
Related implementations across industries and use cases
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.