Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
An in-house digital solutions provider for an Italian province supports 550,000 citizens across a consortium of municipalities and regional authorities.
The IT landscape consisted of nearly 40 siloed systems built over decades, forcing citizens to navigate fragmented portals for services like...
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
IT service provider for South Tyrol's public administration and local government.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sudtiroler Informatik (SIAG)'s Citizen support is part of this use case:
Related implementations across industries and use cases
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
An in-house digital solutions provider for an Italian province supports 550,000 citizens across a consortium of municipalities and regional authorities.
The IT landscape consisted of nearly 40 siloed systems built over decades, forcing citizens to navigate fragmented portals for services like...
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
IT service provider for South Tyrol's public administration and local government.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sudtiroler Informatik (SIAG)'s Citizen support is part of this use case:
Related implementations across industries and use cases
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Citizens struggled to navigate complex city departments. Now, an AI answers routine queries, freeing staff for complex, face-to-face care.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.