Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
An in-house digital solutions provider for an Italian province supports 550,000 citizens across a consortium of municipalities and regional authorities.
The IT landscape consisted of nearly 40 siloed systems built over decades, forcing citizens to navigate fragmented portals for services like...
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
IT service provider for South Tyrol's public administration and local government.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sudtiroler Informatik (SIAG)'s Citizen support is part of this use case:
Related implementations across industries and use cases
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
An in-house digital solutions provider for an Italian province supports 550,000 citizens across a consortium of municipalities and regional authorities.
The IT landscape consisted of nearly 40 siloed systems built over decades, forcing citizens to navigate fragmented portals for services like...
“With Dynamics 365 and Microsoft Copilot Studio, we’re going beyond language barriers. Knowledge is accessible regardless of the language it was written in. This speeds up processes and ensures equal service for all citizens.”
IT service provider for South Tyrol's public administration and local government.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Sudtiroler Informatik (SIAG)'s Citizen support is part of this use case:
Related implementations across industries and use cases
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Rigid menus bottlenecked 3,000 daily calls. An AI agent now fields overflow instantly, resolving complex queries in any language.
Off-hour callers in crisis waited days for help. Now, voice AI fields calls, routes urgent cases to humans, and automates documentation.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.