Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
The sole provider of free legal assistance to São Paulo's vulnerable population, serving millions annually with only 847 public defenders across a state the size of many countries.
Fragmented channels, siloed systems, and scattered case histories forced citizens to repeat their stories with each new contact, while staff managed...
“We have currently, per month, approximately 380,000 interactions between Júlia and the users of the Public Defender's Office in the State of São Paulo. From these interactions, 180,000 documents are automatically analyzed by generative AI.”
Government agency providing free legal aid and representation to citizens in need.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Public Defender's Office of the State of São Paulo's Legal intake is part of this use case:
Related implementations across industries and use cases
Judges spent 1 hour manually drafting routine rulings. Now, a custom AI extracts case data and drafts them in 5 minutes for human review.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
The sole provider of free legal assistance to São Paulo's vulnerable population, serving millions annually with only 847 public defenders across a state the size of many countries.
Fragmented channels, siloed systems, and scattered case histories forced citizens to repeat their stories with each new contact, while staff managed...
“We have currently, per month, approximately 380,000 interactions between Júlia and the users of the Public Defender's Office in the State of São Paulo. From these interactions, 180,000 documents are automatically analyzed by generative AI.”
Government agency providing free legal aid and representation to citizens in need.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Public Defender's Office of the State of São Paulo's Legal intake is part of this use case:
Related implementations across industries and use cases
Judges spent 1 hour manually drafting routine rulings. Now, a custom AI extracts case data and drafts them in 5 minutes for human review.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.