Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
The sole provider of free legal assistance to São Paulo's vulnerable population, serving millions annually with only 847 public defenders across a state the size of many countries.
Fragmented channels, siloed systems, and scattered case histories forced citizens to repeat their stories with each new contact, while staff managed...
“We have currently, per month, approximately 380,000 interactions between Júlia and the users of the Public Defender's Office in the State of São Paulo. From these interactions, 180,000 documents are automatically analyzed by generative AI.”
Government agency providing free legal aid and representation to citizens in need.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Public Defender's Office of the State of São Paulo's Legal intake is part of this use case:
Related implementations across industries and use cases
Judges spent 1 hour manually drafting routine rulings. Now, a custom AI extracts case data and drafts them in 5 minutes for human review.
Manual data entry consumed 80% of staff time. Now, AI extracts form data and fields inquiries, freeing agents to handle complex cases.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Manual data entry consumed 80% of staff time. Now, AI extracts form data and fields inquiries, freeing agents to handle complex cases.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
The sole provider of free legal assistance to São Paulo's vulnerable population, serving millions annually with only 847 public defenders across a state the size of many countries.
Fragmented channels, siloed systems, and scattered case histories forced citizens to repeat their stories with each new contact, while staff managed...
“We have currently, per month, approximately 380,000 interactions between Júlia and the users of the Public Defender's Office in the State of São Paulo. From these interactions, 180,000 documents are automatically analyzed by generative AI.”
Government agency providing free legal aid and representation to citizens in need.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Public Defender's Office of the State of São Paulo's Legal intake is part of this use case:
Related implementations across industries and use cases
Judges spent 1 hour manually drafting routine rulings. Now, a custom AI extracts case data and drafts them in 5 minutes for human review.
Manual data entry consumed 80% of staff time. Now, AI extracts form data and fields inquiries, freeing agents to handle complex cases.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Manual data entry consumed 80% of staff time. Now, AI extracts form data and fields inquiries, freeing agents to handle complex cases.
Customers called or visited a branch; agents waded through menus to log each case. Now a WhatsApp bot handles the intake—no calls, no menus.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.