Disconnected tools overwhelmed a lean team with manual triage. Now, AI playbooks instantly evaluate, route, and resolve incoming alerts.
A managed security service provider spinning off from its parent company needed to quickly stand up a new enterprise security infrastructure with a lean team.
A complex mix of disparate security products overwhelmed the operations center with manual tasks, leaving dozens of incidents unresolved each day....
“We needed a cohesive, supported platform—essentially one place, one screen, one data source—and we needed an opportunity to truly automate within that platform.”
Managed IT services and consulting provider for cloud, security, and networking.
Cybersecurity platform for network, cloud, and endpoint protection.
Related implementations across industries and use cases
Analysts pivoted between 7 tools, taking 48 hours per investigation. Now, AI correlates telemetry, empowering teams to act in minutes.
Disjointed systems buried analysts. AI now unifies data to automate defense, cutting Severity 1 incidents by 75%.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Analysts pivoted between 7 tools, taking 48 hours per investigation. Now, AI correlates telemetry, empowering teams to act in minutes.
Disjointed systems buried analysts. AI now unifies data to automate defense, cutting Severity 1 incidents by 75%.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.