AI case study

Zurich InsuranceSales workflow automation

Sales teams toggled apps, leaving data stale. Now, AI updates records directly inside Outlook, saving 14,000 hours/year.

Published|9 months ago

Key results

Projected Savings
~14k hours

Result highlights

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The story

Context

A global insurer serving 75 million customers in more than 200 countries handles complex multinational insurance programs involving over 100,000 active opportunities.

Challenge

Client-facing teams struggled with constant switching between email and CRM applications to maintain records, creating administrative friction that...

Solution
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Scope & timeline

  • 300 active Copilot for Sales users

Quotes

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The company

Zurich Insurance logo

Zurich Insurance

zurich.ch

Global insurance provider of property, casualty, and life protection products.

IndustryInsurance
LocationZurich, Switzerland
Employees10K-50K
Founded1872

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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