AI case study

VocallsCustomer service voicebots

Customers faced 10-minute queues. AI now answers instantly, cutting handle time 78% and freeing agents for complex issues.

Published|2 years ago

Key results

Handling Time Reduction
78%
Customer Wait Time
0 mins
vs 10-minute wait
Increase in Answered Calls
120%

Result highlights

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The story

Context

A conversational AI provider automating over 50 million interactions annually for clients in logistics and telecommunications.

Challenge

Customers navigated complex phone menus and faced 10-minute wait times due to high call volumes that overwhelmed human agents. Legacy IVR systems...

Solution
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Quotes

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The company

Vocalls logo

Vocalls

vocalls.ai

AI platform for automating customer interactions through voice and chat.

IndustryTransportation & Logistics
LocationPrague, Czech Republic
Employees11-50
Founded2016

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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