Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
A leading North American EV services provider operating one of the largest charging networks across the United States and Canada, managing tens of thousands of charging ports for hundreds of thousands of active drivers.
Call volumes spiked sharply during infrastructure incidents, causing unacceptable wait times for drivers needing immediate assistance at charging...
“The cost of our customer support team was increasing 300 to 400 percent a year. By introducing Retell and building Lucas, we were able to reduce that burden by over 50 percent, drastically improve our SaaS margins, and still support our customers during high-growth and urgent situations.”
SWTCH's Automated voice support is part of this use case:
EV charging management platform for multifamily and commercial properties.
Platform for building and deploying conversational AI voice agents for phone calls.
Related implementations across industries and use cases
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Laundromat operators lost revenue missing 24/7 calls. Now, an AI voice agent handles routine inquiries across thousands of locations.
Conflicting rules across 3,000 services blocked qualified drivers. AI now traverses a graph to validate dependencies in milliseconds.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
A leading North American EV services provider operating one of the largest charging networks across the United States and Canada, managing tens of thousands of charging ports for hundreds of thousands of active drivers.
Call volumes spiked sharply during infrastructure incidents, causing unacceptable wait times for drivers needing immediate assistance at charging...
“The cost of our customer support team was increasing 300 to 400 percent a year. By introducing Retell and building Lucas, we were able to reduce that burden by over 50 percent, drastically improve our SaaS margins, and still support our customers during high-growth and urgent situations.”
SWTCH's Automated voice support is part of this use case:
EV charging management platform for multifamily and commercial properties.
Platform for building and deploying conversational AI voice agents for phone calls.
Related implementations across industries and use cases
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Laundromat operators lost revenue missing 24/7 calls. Now, an AI voice agent handles routine inquiries across thousands of locations.
Conflicting rules across 3,000 services blocked qualified drivers. AI now traverses a graph to validate dependencies in milliseconds.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.