AI case study

CentsVirtual voice receptionist

Laundromat operators lost revenue missing 24/7 calls. Now, an AI voice agent handles routine inquiries across thousands of locations.

Published|yesterday

Key results

Call Resolution Rate
75%

Result highlights

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The story

Context

A vertical SaaS platform powering over 4,000 laundromat brands across all 50 states manages operations ranging from in-store self-service to pick-up and delivery.

Challenge

Laundromat operators needed 24/7 customer support for repetitive inquiries about hours, locations, and machine refunds, but lacked the capital to...

Solution
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Scope & timeline

  • 4-week launch time for AI voice receptionist

Quotes

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Use case

Cents's Virtual voice receptionist is part of this use case:

Voice Agent
115 case studies(+197% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
2.9Lowwithin Retail
3.3Moderatewithin Product Engineering

The company

Business management and point-of-sale software for the laundry industry.

IndustryRetail
LocationNew York, NY, USA
Employees51-250
Founded2021

The vendor

Retell AI logo

Retell AI

retellai.com

Platform for building and deploying conversational AI voice agents for phone calls.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2023

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