AI case study

Sun LifeInternal knowledge search

Manual research took hours per task. A secure AI chatbot now synthesizes internal data instantly.

Published|1 year ago

The story

Context

A global financial services and insurance enterprise headquartered in Canada offering asset management and wealth solutions.

Challenge

Employees spent hours on manual research and data analysis, leaving less time for high-value client impact. After conducting 40 initial experiments,...

Solution
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Scope & timeline

  • 600,000+ internal queries resolved in 11 months
  • 10,000+ weekly employee queries via AI

Quotes

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The company

Sun Life logo

Sun Life

sunlife.com

Life insurance, wealth management, and asset management services.

IndustryInsurance
LocationToronto, ON, Canada
Employees10K-50K
Founded1865

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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