AI case study

BankUnitedInternal policy search

Staff navigated 400 documents while clients waited. An AI assistant now retrieves verified answers in under 10 seconds.

Published|1 year ago

Key results

Response Time
<10 secs
Response Accuracy
95%

Result highlights

Unlock 2 result highlights

The story

Context

A regional financial institution headquartered in Florida serving individual and corporate clients through branches in New York and Texas.

Challenge

Frontline staff struggled to navigate approximately 400 policy documents or had to contact an internal support desk for answers, leading to lengthy...

Solution
Unlock full story

Quotes

Unlock 6 more quotes

The company

BankUnited logo

BankUnited

bankunited.com

Regional bank for retail, commercial, and specialty financial services.

IndustryFinancial Services
LocationMiami Lakes, FL, USA
Employees1K-5K
Founded2009

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Similar Case Studies

Related implementations across industries and use cases

319 AI case studies in Financial Services

268 AI case studies in Knowledge Management