AI case study

GeneraliClaims and underwriting

Forty entities duplicated work, stalling claims for days. A global AI engine standardized workflows, cutting settlement time to one day.

Published|3 months ago

Key results

Operating Cost Savings
€200M+
Settlement Time
1 day
vs several days

Result highlights

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The story

Context

A global insurance and asset management group serving over 71 million customers across 50 countries through 40 operating entities.

Challenge

With 40 diverse operating entities, teams were duplicating efforts on shared workflows while relying on slow manual processes like email for customer...

Solution
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Scope & timeline

  • AI application portfolio grew from 5 to 50+

Quotes

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The company

Generali logo

Generali

generali.com

Global insurance and asset management provider for individuals and corporations.

IndustryInsurance
LocationTrieste, Italy
Employees50K-100K
Founded1831

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Generali's Claims and underwriting is part of this use case:

Predictive Analytics
56 case studies(+80% YoY)
Proven impact?
LowModerateVery Strong
8.2Very strong
8.3Very strongwithin Knowledge Management

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