Forty entities duplicated work, stalling claims for days. A global AI engine standardized workflows, cutting settlement time to one day.
A global insurance and asset management group serving over 71 million customers across 50 countries through 40 operating entities.
With 40 diverse operating entities, teams were duplicating efforts on shared workflows while relying on slow manual processes like email for customer...
“Our objective was to scale up adoption while maintaining accuracy and sophistication everywhere.”
Global insurance and asset management provider for individuals and corporations.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.