Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
A global pharmaceutical leader offering specialty therapies for chronic and rare diseases, operating in an environment where up to 90 percent of patients never receive their prescribed medications due to access barriers.
The journey from diagnosis to treatment was hindered by insurance authorizations, affordability concerns, and fragmented coordination across the...
“By combining cutting-edge technology with a deep understanding of patient needs and innovative change management, Accenture helped Sanofi deliver better patient outcomes at scale.”
Biopharmaceutical company specializing in immunology, vaccines, and rare diseases.
Provided Salesforce Health Cloud and Service Cloud to power the iCare+ patient services platform.
Sanofi's Patient support services is part of this use case:
Related implementations across industries and use cases
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Global time zones delayed urgent phone support. Now, conversational AI agents handle first-line troubleshooting and route complex cases.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Rising call volumes strained frontline teams, and tradespeople stalled mid-onboarding on ID checks. Voice AI now resolves calls and drives verification.
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Every update meant re-recording across five teams. Now a script upload produces multilingual medical video without a single studio session.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
A global pharmaceutical leader offering specialty therapies for chronic and rare diseases, operating in an environment where up to 90 percent of patients never receive their prescribed medications due to access barriers.
The journey from diagnosis to treatment was hindered by insurance authorizations, affordability concerns, and fragmented coordination across the...
“By combining cutting-edge technology with a deep understanding of patient needs and innovative change management, Accenture helped Sanofi deliver better patient outcomes at scale.”
Biopharmaceutical company specializing in immunology, vaccines, and rare diseases.
Provided Salesforce Health Cloud and Service Cloud to power the iCare+ patient services platform.
Sanofi's Patient support services is part of this use case:
Related implementations across industries and use cases
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Global time zones delayed urgent phone support. Now, conversational AI agents handle first-line troubleshooting and route complex cases.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Rising call volumes strained frontline teams, and tradespeople stalled mid-onboarding on ID checks. Voice AI now resolves calls and drives verification.
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Every update meant re-recording across five teams. Now a script upload produces multilingual medical video without a single studio session.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.