Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
A global pharmaceutical leader offering specialty therapies for chronic and rare diseases, operating in an environment where up to 90 percent of patients never receive their prescribed medications due to access barriers.
The journey from diagnosis to treatment was hindered by insurance authorizations, affordability concerns, and fragmented coordination across the...
“By combining cutting-edge technology with a deep understanding of patient needs and innovative change management, Accenture helped Sanofi deliver better patient outcomes at scale.”
Biopharmaceutical company specializing in immunology, vaccines, and rare diseases.
Provided Salesforce Health Cloud and Service Cloud to power the iCare+ patient services platform.
Sanofi's Patient support services is part of this use case:
Related implementations across industries and use cases
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Manual medical drafting and code translation bottlenecked clinical experts. Now, secure AI generates first drafts for human review.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Every update meant re-recording across five teams. Now a script upload produces multilingual medical video without a single studio session.
30-minute report-digging kept fleet audits chronically deferred. Now one prompt delivers every device, flag, and follow-up emails at once.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
A global pharmaceutical leader offering specialty therapies for chronic and rare diseases, operating in an environment where up to 90 percent of patients never receive their prescribed medications due to access barriers.
The journey from diagnosis to treatment was hindered by insurance authorizations, affordability concerns, and fragmented coordination across the...
“By combining cutting-edge technology with a deep understanding of patient needs and innovative change management, Accenture helped Sanofi deliver better patient outcomes at scale.”
Biopharmaceutical company specializing in immunology, vaccines, and rare diseases.
Provided Salesforce Health Cloud and Service Cloud to power the iCare+ patient services platform.
Sanofi's Patient support services is part of this use case:
Related implementations across industries and use cases
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Manual medical drafting and code translation bottlenecked clinical experts. Now, secure AI generates first drafts for human review.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Every update meant re-recording across five teams. Now a script upload produces multilingual medical video without a single studio session.
30-minute report-digging kept fleet audits chronically deferred. Now one prompt delivers every device, flag, and follow-up emails at once.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.