Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
A global pharmaceutical leader offering specialty therapies for chronic and rare diseases, operating in an environment where up to 90 percent of patients never receive their prescribed medications due to access barriers.
The journey from diagnosis to treatment was hindered by insurance authorizations, affordability concerns, and fragmented coordination across the...
“By combining cutting-edge technology with a deep understanding of patient needs and innovative change management, Accenture helped Sanofi deliver better patient outcomes at scale.”
Biopharmaceutical company specializing in immunology, vaccines, and rare diseases.
Provided Salesforce Health Cloud and Service Cloud to power the iCare+ patient services platform.
Sanofi's Patient support services is part of this use case:
Related implementations across industries and use cases
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Every update meant re-recording across five teams. Now a script upload produces multilingual medical video without a single studio session.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
A global pharmaceutical leader offering specialty therapies for chronic and rare diseases, operating in an environment where up to 90 percent of patients never receive their prescribed medications due to access barriers.
The journey from diagnosis to treatment was hindered by insurance authorizations, affordability concerns, and fragmented coordination across the...
“By combining cutting-edge technology with a deep understanding of patient needs and innovative change management, Accenture helped Sanofi deliver better patient outcomes at scale.”
Biopharmaceutical company specializing in immunology, vaccines, and rare diseases.
Provided Salesforce Health Cloud and Service Cloud to power the iCare+ patient services platform.
Sanofi's Patient support services is part of this use case:
Related implementations across industries and use cases
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Surging demand overwhelmed staff. AI agents now handle refills, cutting call volume 15% so teams can focus on complex diagnoses.
Manual coaching bottlenecked reps. An AI bot now simulates doctor visits in 14 scenarios, saving 7,000 hours annually.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Torn between phones and patients, staff missed 30% of calls. Now, AI handles scheduling and routes tasks, freeing them for in-person care.
Every HCP response required manually searching regulated literature. Now agents surface cited answers from 3,100+ medical documents.
Every update meant re-recording across five teams. Now a script upload produces multilingual medical video without a single studio session.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.