Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
One of Europe's largest online grocery platforms serves 3 million customers across five countries and six languages.
Fully human-led customer support struggled to maintain speed and quality as the business scaled across new markets. Peak hours led to longer wait...
“ElevenAgents let us deploy Maia in 6 languages everywhere our customers already are: phone, WhatsApp, our website and the app.”
Online grocery delivery platform providing fresh food and household goods.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Rohlik Group's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
One of Europe's largest online grocery platforms serves 3 million customers across five countries and six languages.
Fully human-led customer support struggled to maintain speed and quality as the business scaled across new markets. Peak hours led to longer wait...
“ElevenAgents let us deploy Maia in 6 languages everywhere our customers already are: phone, WhatsApp, our website and the app.”
Online grocery delivery platform providing fresh food and household goods.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Rohlik Group's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.