Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
A mission-driven, membership-based online retailer serves millions of families with ethically sourced, organic, and non-GMO products.
As member interactions scaled, the existing support infrastructure of rigid, template-based automation required constant manual upkeep and failed to...
“Our mission is to make healthy and sustainable living easy and affordable. And the member experience has to deliver on that. It needs to be personalised, immediate, and reliable.”
Membership-based online marketplace for organic and sustainable groceries.
AI agent platform for autonomous enterprise customer service.
Related implementations across industries and use cases
97% of calls wasted minutes on small talk. Now, an AI agent resolves complex inquiries directly, 24/7.
Surging ticket volume overwhelmed agents. AI now manages 100% of support traffic, autonomously resolving over 90% of inquiries.
Tens of thousands of manual inquiries bottlenecked support. AI now handles subscription logistics, freeing staff for high-touch care.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.