Surging ticket volume overwhelmed agents. AI now manages 100% of support traffic, autonomously resolving over 90% of inquiries.
A North American marketplace for surplus groceries that has saved 130 million pounds of food from landfills while saving shoppers over $280 million.
Rapid user growth created a surge in ticket volume that threatened to overrun the support team and increase operational costs. Agents struggled to...
“The Decagon team has been exceptional in helping us build a customer support function that can scale with our business. Their AI solutions handle over 90% of our inquiries, including time-sensitive and complex issues with precision and efficiency. They’ve been responsive and flexible in working with us to tailor their solution to Flashfood, to deliver what our platform needs and what our shoppers deserve. Thanks to this partnership, we’ve been able to focus on the strategic priorities of scaling a business while continuing to deliver outstanding support and service to our loyal shoppers.”
Mobile marketplace for discounted surplus food at local grocery stores.
Generative AI platform for automated enterprise customer support and workflows.
Flashfood's Customer support automation is part of this use case:
Related implementations across industries and use cases
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Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
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Surging ticket volume overwhelmed agents. AI now manages 100% of support traffic, autonomously resolving over 90% of inquiries.
A North American marketplace for surplus groceries that has saved 130 million pounds of food from landfills while saving shoppers over $280 million.
Rapid user growth created a surge in ticket volume that threatened to overrun the support team and increase operational costs. Agents struggled to...
“The Decagon team has been exceptional in helping us build a customer support function that can scale with our business. Their AI solutions handle over 90% of our inquiries, including time-sensitive and complex issues with precision and efficiency. They’ve been responsive and flexible in working with us to tailor their solution to Flashfood, to deliver what our platform needs and what our shoppers deserve. Thanks to this partnership, we’ve been able to focus on the strategic priorities of scaling a business while continuing to deliver outstanding support and service to our loyal shoppers.”
Mobile marketplace for discounted surplus food at local grocery stores.
Generative AI platform for automated enterprise customer support and workflows.
Flashfood's Customer support automation is part of this use case:
Related implementations across industries and use cases
Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Rigid templates failed to engage. An AI agent now resolves inquiries while A/B testing retention offers in real time.
Human support faced peak-hour delays as this European grocer scaled. Now, a multilingual AI agent edits orders and issues credits 24/7.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.