AI case study

Rakuten GroupWorkflow automation

Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.

Published|1 month ago

Key results

Cost Reduction
>30%
Error Reduction
97%

Result highlights

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The story

Context

A global technology company operating over 70 businesses across e-commerce, travel, fintech, digital content, and communications.

Challenge

To move beyond simple chat interfaces, engineers had to invest significant effort into building custom infrastructure for persistent compute, memory,...

Solution
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Scope & timeline

  • Feature delivery time reduced from 24 days to 5 days
  • Major release cycle cut from a quarter to 2 weeks
  • 99.9% coding accuracy achieved

Quotes

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The company

Rakuten Group logo

Rakuten Group

rakuten.com

Internet services ecosystem spanning e-commerce, fintech, and telecommunications.

IndustryRetail
LocationTokyo, Japan
Employees10K-50K
Founded1997

The vendor

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

Use case

Rakuten Group's Workflow automation is part of this use case:

Workplace AI
176 case studies(+41% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
3.2Moderatewithin Retail
3.7Moderatewithin Product Engineering

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