Visit notes piled up unwritten—customer intel never reached R&D or marketing. Now reps debrief Donna by voice, in the car after each call.
A century-old German ingredients company supplying spice blends and functional ingredient solutions to customers from local independent food producers to global brands, with ambitions to double revenue in the medium term.
Field salespeople on the road resisted CRM data entry at the end of long customer days, putting off visit reports until details were forgotten or...
“It’s about staying relevant: redesigning the business to be better connected, more customer-centric, and able to support sustained growth without becoming bureaucratic or losing our agility.”
Tailored ingredients and spice blends for food industry, foodservice, and retail.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
RAPS's Sales assistant is part of this use case:
Related implementations across industries and use cases
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Hundreds of thousands of requests buried in email inboxes. Joule agents now route, classify, and draft replies — teams handle more, faster.
Hundreds of thousands of requests buried in email inboxes. Joule agents now route, classify, and draft replies — teams handle more, faster.
Trade fair leads sat in notebooks for a week. Now reps type notes into Teams and a Copilot agent creates CRM records in seconds.
Flying blind with agents in critical infrastructure — raw logs the only window. Now production traces feed evaluation before every release.
Quality reviews dragged for weeks, gated by a handful of specialists. Now employees build agents that move them through in about an hour.
As funding contracted, 20 fundraisers rebuilt every proposal from scratch. Shared skills now encode team methods for any colleague to apply.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.
Visit notes piled up unwritten—customer intel never reached R&D or marketing. Now reps debrief Donna by voice, in the car after each call.
A century-old German ingredients company supplying spice blends and functional ingredient solutions to customers from local independent food producers to global brands, with ambitions to double revenue in the medium term.
Field salespeople on the road resisted CRM data entry at the end of long customer days, putting off visit reports until details were forgotten or...
“It’s about staying relevant: redesigning the business to be better connected, more customer-centric, and able to support sustained growth without becoming bureaucratic or losing our agility.”
Tailored ingredients and spice blends for food industry, foodservice, and retail.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
RAPS's Sales assistant is part of this use case:
Related implementations across industries and use cases
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
Sellers dug through scattered records for pricing and contracts. Now, they ask a voice AI to instantly generate visual dashboards.
Hundreds of thousands of requests buried in email inboxes. Joule agents now route, classify, and draft replies — teams handle more, faster.
Hundreds of thousands of requests buried in email inboxes. Joule agents now route, classify, and draft replies — teams handle more, faster.
Trade fair leads sat in notebooks for a week. Now reps type notes into Teams and a Copilot agent creates CRM records in seconds.
Flying blind with agents in critical infrastructure — raw logs the only window. Now production traces feed evaluation before every release.
Quality reviews dragged for weeks, gated by a handful of specialists. Now employees build agents that move them through in about an hour.
As funding contracted, 20 fundraisers rebuilt every proposal from scratch. Shared skills now encode team methods for any colleague to apply.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.