AI case study

Schneider ElectricEnterprise automation platform

Flying blind with agents in critical infrastructure — raw logs the only window. Now production traces feed evaluation before every release.

Published

Key results

Quotation Time Reduction
15 mins
vs hours or even days
AI Products Deployed
60+
AI Products with SME Review
~20%

Result highlights

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The story

Context

A global energy technology company with 160,000 employees and roughly 40 billion euros in annual revenue, operating an AI Hub of 350 specialists who had deployed 60+ agents across critical infrastructure in over 100 countries, subject to strict data residency and cybersecurity requirements.

Challenge

Their traditional MLOps approaches didn't translate to LLM-based systems, leaving teams unable to debug agent behavior beyond raw logs, measure the...

Solution
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Scope & timeline

  • AI assistant One Jo serving 160k employees globally
  • CSM Copilot empowering 250+ Customer Success Managers
  • ~200 active LangSmith users across engineering and SME teams

Quotes

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The company

Schneider Electric logo

Schneider Electric

se.com

Energy management and industrial automation solutions provider.

IndustryIndustrial & Manufacturing
LocationRueil-Malmaison, France
Employees50K-100K
Founded1836

The vendor

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

Use case

Schneider Electric's Enterprise automation platform is part of this use case:

AI Infrastructure
86 case studies(+107% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
3.8Moderatewithin Product Engineering

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