Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
A global specialty chemicals supplier operating across a complex product portfolio with diverse customers, order types, and requirements spanning multiple markets.
Customer orders arrived in inconsistent, unstructured formats, from emails to multipage PDFs with multiple line items. Employees had to interpret...
Producer of high-performance, specialized chemical products and solutions.
Provided SAP expertise & guidance to Synthomer for deploying AI agents and custom workflows.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Synthomer's Order processing is part of this use case:
Related implementations across industries and use cases
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Buyers dug through 10-page PDFs across nine inboxes, comparing each to POs line by line. AI agents handle 90%+—only deviations reach buyers.
Vendor emails in mixed formats ate 19 hours daily. Now an AI agent reads them, buyers approve next steps in one dashboard.
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Buyers dug through 10-page PDFs across nine inboxes, comparing each to POs line by line. AI agents handle 90%+—only deviations reach buyers.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
A global specialty chemicals supplier operating across a complex product portfolio with diverse customers, order types, and requirements spanning multiple markets.
Customer orders arrived in inconsistent, unstructured formats, from emails to multipage PDFs with multiple line items. Employees had to interpret...
Producer of high-performance, specialized chemical products and solutions.
Provided SAP expertise & guidance to Synthomer for deploying AI agents and custom workflows.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Synthomer's Order processing is part of this use case:
Related implementations across industries and use cases
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Buyers dug through 10-page PDFs across nine inboxes, comparing each to POs line by line. AI agents handle 90%+—only deviations reach buyers.
Vendor emails in mixed formats ate 19 hours daily. Now an AI agent reads them, buyers approve next steps in one dashboard.
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Buyers dug through 10-page PDFs across nine inboxes, comparing each to POs line by line. AI agents handle 90%+—only deviations reach buyers.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.