Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
A global specialty chemicals supplier operating across a complex product portfolio with diverse customers, order types, and requirements spanning multiple markets.
Customer orders arrived in inconsistent, unstructured formats, from emails to multipage PDFs with multiple line items. Employees had to interpret...
Producer of high-performance, specialized chemical products and solutions.
Provided SAP expertise & guidance to Synthomer for deploying AI agents and custom workflows.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Synthomer's Order processing is part of this use case:
Related implementations across industries and use cases
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Email orders took 42 hours to process across five systems. AI agents now parse files and trigger ERP actions in under one minute.
Comparing quotes and sorting inquiries manually bottlenecked staff. Now, AI handles both while custom agents proactively flag supply risks.
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Email orders took 42 hours to process across five systems. AI agents now parse files and trigger ERP actions in under one minute.
Manual 12-day checks for EU deforestation rules created risk. Now, an AI traces the supply chain in 3 minutes, ensuring full compliance.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
A global specialty chemicals supplier operating across a complex product portfolio with diverse customers, order types, and requirements spanning multiple markets.
Customer orders arrived in inconsistent, unstructured formats, from emails to multipage PDFs with multiple line items. Employees had to interpret...
Producer of high-performance, specialized chemical products and solutions.
Provided SAP expertise & guidance to Synthomer for deploying AI agents and custom workflows.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Synthomer's Order processing is part of this use case:
Related implementations across industries and use cases
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Email orders took 42 hours to process across five systems. AI agents now parse files and trigger ERP actions in under one minute.
Comparing quotes and sorting inquiries manually bottlenecked staff. Now, AI handles both while custom agents proactively flag supply risks.
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Email orders took 42 hours to process across five systems. AI agents now parse files and trigger ERP actions in under one minute.
Manual 12-day checks for EU deforestation rules created risk. Now, an AI traces the supply chain in 3 minutes, ensuring full compliance.
Minor updates required 3.5-hour re-recordings. Now, teams use AI avatars to regenerate training videos from slides in 30 minutes.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.