Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
A leading European producer and distributor of stainless steels and special alloys that supplies processed materials, ranging from castings to tubes, to industrial clients.
Customer orders primarily arrived via email, forcing sales representatives to manually interpret unstructured messages and search internal systems...
“Seeing the solution extract order details from emails in real time was a breakthrough for us. This shift not only accelerates efficiency but also strengthens client relationships—proof that AI can deliver tangible business impact.”
Stainless steel service center distributing processed metal products.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Built Oiki's AI-powered order management solution using watsonx and its AI Accelerator methodology
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