Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
A leading European producer and distributor of stainless steels and special alloys that supplies processed materials, ranging from castings to tubes, to industrial clients.
Customer orders primarily arrived via email, forcing sales representatives to manually interpret unstructured messages and search internal systems...
“Seeing the solution extract order details from emails in real time was a breakthrough for us. This shift not only accelerates efficiency but also strengthens client relationships—proof that AI can deliver tangible business impact.”
Stainless steel service center distributing processed metal products.
Built Oiki's AI-powered order management solution using watsonx and its AI Accelerator methodology
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Oiki Acciai Inossidabili's Order processing is part of this use case:
Related implementations across industries and use cases
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
Vendor emails in mixed formats ate 19 hours daily. Now an AI agent reads them, buyers approve next steps in one dashboard.
Orders poured in via WhatsApp, email, calls, all hours. Now AI agents turn messages into orders, errors nearly gone.
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
Buyers dug through 10-page PDFs across nine inboxes, comparing each to POs line by line. AI agents handle 90%+—only deviations reach buyers.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
Manual follow-ups and time zone gaps delayed global buyers. Now, a 24/7 AI agent instantly personalizes multilingual conversations.
Range questions once meant days waiting on sales engineers across time zones. Now sellers get live answers mid-conversation.
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
A leading European producer and distributor of stainless steels and special alloys that supplies processed materials, ranging from castings to tubes, to industrial clients.
Customer orders primarily arrived via email, forcing sales representatives to manually interpret unstructured messages and search internal systems...
“Seeing the solution extract order details from emails in real time was a breakthrough for us. This shift not only accelerates efficiency but also strengthens client relationships—proof that AI can deliver tangible business impact.”
Stainless steel service center distributing processed metal products.
Built Oiki's AI-powered order management solution using watsonx and its AI Accelerator methodology
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Oiki Acciai Inossidabili's Order processing is part of this use case:
Related implementations across industries and use cases
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
Vendor emails in mixed formats ate 19 hours daily. Now an AI agent reads them, buyers approve next steps in one dashboard.
Orders poured in via WhatsApp, email, calls, all hours. Now AI agents turn messages into orders, errors nearly gone.
Emails and PDFs, each decoded and entered manually. AI agents now propose materials and ship-to details; employees review, then approve.
Buyers dug through 10-page PDFs across nine inboxes, comparing each to POs line by line. AI agents handle 90%+—only deviations reach buyers.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
Manual follow-ups and time zone gaps delayed global buyers. Now, a 24/7 AI agent instantly personalizes multilingual conversations.
Range questions once meant days waiting on sales engineers across time zones. Now sellers get live answers mid-conversation.