Orders poured in via WhatsApp, email, calls, all hours. Now AI agents turn messages into orders, errors nearly gone.
A family-owned Belgian caviar house sourcing and selling premium sturgeon caviar to fine-dining restaurants, luxury hospitality businesses, and private buyers, including Michelin-starred kitchens, managing around 500 active customers through Dynamics 365 Business Central.
Orders arrived around the clock through WhatsApp, email, SMS, and phone calls, and manually transferring them into Business Central took increasing...
“Business Central saves us between 1 and 1.5 hours a day on administrative tasks. That's made a huge difference to a small business like ours.”
Luxury caviar house sourcing sturgeon caviar for Michelin-starred restaurants.
Built custom Copilot Studio and Claude agents for Imperial Heritage's order and customer management
Enterprise software, cloud infrastructure, and consumer electronics platform.
Imperial Heritage's Order processing is part of this use case:
Related implementations across industries and use cases
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
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Sales reps typed up every customer visit—15-20 minutes of CRM entry each time. Now they dictate a voice note and the entry writes itself.
Device faults hit customers mid-transaction before IT knew they existed. A 7 AM Teams brief now lets engineers fix them before stores open.
Sales reps typed up every customer visit—15-20 minutes of CRM entry each time. Now they dictate a voice note and the entry writes itself.
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Orders poured in via WhatsApp, email, calls, all hours. Now AI agents turn messages into orders, errors nearly gone.
A family-owned Belgian caviar house sourcing and selling premium sturgeon caviar to fine-dining restaurants, luxury hospitality businesses, and private buyers, including Michelin-starred kitchens, managing around 500 active customers through Dynamics 365 Business Central.
Orders arrived around the clock through WhatsApp, email, SMS, and phone calls, and manually transferring them into Business Central took increasing...
“Business Central saves us between 1 and 1.5 hours a day on administrative tasks. That's made a huge difference to a small business like ours.”
Luxury caviar house sourcing sturgeon caviar for Michelin-starred restaurants.
Built custom Copilot Studio and Claude agents for Imperial Heritage's order and customer management
Enterprise software, cloud infrastructure, and consumer electronics platform.
Imperial Heritage's Order processing is part of this use case:
Related implementations across industries and use cases
Sales reps manually interpreted unstructured email orders. Now, AI extracts product codes and validates data to trigger ERP workflows.
Device faults hit customers mid-transaction before IT knew they existed. A 7 AM Teams brief now lets engineers fix them before stores open.
Sales reps typed up every customer visit—15-20 minutes of CRM entry each time. Now they dictate a voice note and the entry writes itself.
Device faults hit customers mid-transaction before IT knew they existed. A 7 AM Teams brief now lets engineers fix them before stores open.
Sales reps typed up every customer visit—15-20 minutes of CRM entry each time. Now they dictate a voice note and the entry writes itself.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
Every new meeting question triggered days of data prep. Finance teams now ask the data lake directly and test hypotheses in minutes.
Manual follow-ups and time zone gaps delayed global buyers. Now, a 24/7 AI agent instantly personalizes multilingual conversations.
Range questions once meant days waiting on sales engineers across time zones. Now sellers get live answers mid-conversation.