Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
A data storage leader serving 60% of Fortune 500 companies and 40% of U.S. Federal agencies with a Net Promoter Score in the top 1% of the industry.
Support operations relied on 13 fragmented software platforms, creating complexity that slowed down resolution times and obscured the customer view....
“For us, being customer obsessed means that everything we do needs to revolve around what’s best for customers—from our product roadmap to sales and support. We measure our success with our NPS score, which currently sits at 82—a number almost unheard of in the B2B technology sector.”
All-flash data storage platform for enterprise and cloud infrastructure.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Provided CPQ capabilities for Pure Storage's Sales and Order Management solution.
Related implementations across industries and use cases
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
A data storage leader serving 60% of Fortune 500 companies and 40% of U.S. Federal agencies with a Net Promoter Score in the top 1% of the industry.
Support operations relied on 13 fragmented software platforms, creating complexity that slowed down resolution times and obscured the customer view....
“For us, being customer obsessed means that everything we do needs to revolve around what’s best for customers—from our product roadmap to sales and support. We measure our success with our NPS score, which currently sits at 82—a number almost unheard of in the B2B technology sector.”
All-flash data storage platform for enterprise and cloud infrastructure.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Provided CPQ capabilities for Pure Storage's Sales and Order Management solution.
Related implementations across industries and use cases
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.
Engineers made multiple calls for routine tasks. Now, AI summarizes history and automates routing, boosting productivity 130%.
Silos blinded IT across 40 sites. AI now predicts outages and routes 90k tickets, cutting high-priority incident resolution time by 92%.
Complex tables in 100-page docs bottlenecked teams. AI now parses text and images, ensuring every output is traceable and compliant.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.