AI case study

Natural EnglandDeveloper support

6,000 annual infrastructure tickets delayed modernization. Now, an AI bot resolves 74% of requests while Copilot accelerates coding.

Published|5 months ago

Key results

Projected Savings
£5,000
Autonomous Resolution
74%

Result highlights

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The story

Context

A UK justice system organization employing over 18,000 people relies on 700 internal developers to transition all paper-based casework into 14 modern digital services.

Challenge

Progress on this massive digital transformation slowed as the legacy development platform struggled to provide rapid feedback loops at scale....

Solution
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Scope & timeline

  • 3,000% reduction in deployment lead-time
  • Up to 60% less time spent on specific coding tasks
  • 4,900% increase in deployment frequency

Quotes

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The company

Natural England logo

Natural England

gov.uk

Government advisory body for England's natural environment and wildlife conservation.

IndustryGovernment & Public Sector
LocationYork, ENG, UK
Employees1K-5K
Founded2006

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

Role in this case study

Built an AI agent and a scalable platform engineering model for HMCTS using Microsoft Azure.

IndustryTechnology
LocationBelfast, Northern Ireland, United Kingdom
Employees1K-5K
Founded1986

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