AI case study

Municipality of PanamaRegulatory guidance

Staff spent 15 minutes researching building codes. GenAI now queries the full corpus, cutting response times to under 3 minutes.

Published|9 months ago

Key results

6-Month ROI
150%
Response Time Speed
80%
Answer Retrieval Time
<3 mins
vs 15 minutes

Result highlights

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The story

Context

The governing authority for Panama’s capital serves over 2 million residents while enforcing complex construction regulations for the nation's political and economic hub.

Challenge

Staff required an average of 15 minutes to research regulatory inquiries from architects and builders, creating bottlenecks that limited daily...

Solution
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Quotes

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Use case

Municipality of Panama's Regulatory guidance is part of this use case:

Support Chatbot
237 case studies(+28% YoY)
Proven impact?
LowModerateVery Strong
5.0Strong
4.3Moderatewithin Government & Public Sector
4.7Moderatewithin Customer Service

The company

Municipality of Panama logo

Municipality of Panama

mupa.gob.pa

Municipal government body for Panama City's public administration and services.

IndustryGovernment & Public Sector
LocationPanama City, Panama
Employees1K-5K

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

The implementation partner

Grupo TX logo

Grupo TX

grupotx.com
Role in this case study

Designed and implemented a generative AI chatbot for the Municipality of Panama’s staff.

IndustryTechnology
LocationPanama City, Panama
Employees51-250
Founded2004

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