Exati
Customer support
New hires needed four months to master scattered docs. AI now retrieves technical answers instantly to resolve critical city issues.
- 40% faster response time for new tickets
- 30% reduction in employee onboarding time
Staff spent 15 minutes researching building codes. GenAI now queries the full corpus, cutting response times to under 3 minutes.
The governing authority for Panama’s capital serves over 2 million residents while enforcing complex construction regulations for the nation's political and economic hub.
Staff required an average of 15 minutes to research regulatory inquiries from architects and builders, creating bottlenecks that limited daily...
“It can be difficult to interact with traditional artificial intelligence and ask questions the way technology understands. With generative AI on AWS, we can build a system that understands natural conversations and provides accurate, context-specific answers.”
Municipal government body for Panama City's public administration and services.
Cloud computing platform and on-demand infrastructure services.
Designed and implemented a generative AI chatbot for the Municipality of Panama’s staff.
Related implementations across industries and use cases
New hires needed four months to master scattered docs. AI now retrieves technical answers instantly to resolve critical city issues.
Staff manually dug through dense city codes. Now, they query ordinances in plain English for cited answers in seconds.
6M commuters faced bottlenecks and generic support. A localized AI now resolves 2M monthly queries, cutting manual load by 50%.
Data policies blocked collaboration. Federated AI detects signals 10x faster, syncing global observatories without exposing raw data.
Drowning in 80,000 monthly alerts, analysts struggled to secure data. AI now prioritizes threats, cutting response time by 99%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.