Fragmented tools held back 91,000 staff. AI search now resolves 60% of queries instantly, while automation cuts process delays by 88%.
The global market leader in cookies manages $31.5 billion in revenue and a workforce of 91,000 people across 150 countries, half of whom are deskless manufacturing staff.
Fragmented tools caused a 60% failure rate in new hire laptop fulfillment and six-week delays for processing financial awards. This complexity...
“Number one is empowering employees. I want things to happen quickly, smoothly, and automatically so that employees don’t have to think about it. But every solution and every technology needs to be cost-effective for us. And if I can bring a solution that achieves those two things, then it’s brilliant.”
Global manufacturer of chocolate, biscuits, and snack food products.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
Staff navigated 30 disconnected systems where requests took 2 weeks. A unified portal centralized access, cutting resolution to 2 days.
Employees navigated 56 legacy channels. Virtual agents now handle routine queries, cutting contract generation from hours to minutes.
Recruiters manually managed calendar logistics. An AI assistant now screens and books candidates instantly via mobile chat.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Siloed data and anxiety held back adoption. HR’s "Middle Out" strategy unified systems, turning scattered docs into trusted answers.
Staff struggled to draft goals on static forms. Now, AI generates clear objectives, prepping employees for meaningful manager talks.