Key results
Resolution Time Reduction
77%
Response Time Reduction
75%
Employee Satisfaction
85%
Result highlights
Unlock 7 result highlights
The story
Australasia's first large-scale carbon-neutral brewer and leading beverage company, with a diverse workforce ranging from brewers to salespeople across Australia, New Zealand, and the United States.
Employees navigated over 56 different channels and siloed legacy tools to access basic HR and IT services, creating a fragmented experience. Contract...
Unlock full story
Quotes
“We wanted to maximize the value of our existing technology investments, streamline operations, and deliver a seamless people experience. ServiceNow has played a significant role in our business transformation journey.”
Unlock 10 more quotes
The company
Lion
lionco.comProducer and distributor of beer, wine, spirits, and cider brands.
IndustryConsumer Products
LocationSydney, NSW, Australia
Employees5K-10K
Founded1840
Scope & timeline
- 350% uplift in portal usage
- 95% of HR cases managed via self-service
Implementation partner
E
EY
ey.comCollaborated with Lion to uplift platform usability and improve Service Catalog workflows.
IndustryFinancial Services
LocationLondon, England, UK
Employees100K+
Founded1989