AI case study

DanoneEmployee service portal

Staff navigated 30 disconnected systems where requests took 2 weeks. A unified portal centralized access, cutting resolution to 2 days.

Published|1 year ago

Key results

Annual Savings
€600k
Time Saved
14k hours
Back-Office Time Saved
1,000 hours

Result highlights

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The story

Context

A multinational food products corporation operating in 120 countries with a global workforce of 96,000 employees.

Challenge

Employees struggled with a fragmented landscape of 30 disconnected local HR, IT, and procurement systems, where simple requests often took two weeks...

Solution
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Scope & timeline

  • Nearly 70k employees using the platform
  • ~33% of help desk tickets solved via self-service
  • Less than 2 months from idea to production

Quotes

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The company

Global dairy, plant-based food, bottled water, and specialized nutrition company.

IndustryConsumer Products
LocationParis, France
Employees50K-100K
Founded1919

The AI provider

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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