Manual data entry consumed 80% of staff time. Now, AI extracts form data and fields inquiries, freeing agents to handle complex cases.
A national government agency faced an unprecedented surge in service requests driven by an ongoing energy crisis and the sudden arrival of 374,000 refugees.
Citizens encountered long physical lines and unreachable call centers when trying to access social benefits. Meanwhile, agency staff spent 80% of...
“Trying to run the Ministry without Azure Data Lake Storage and Azure Databricks would be like sailing a ship without a map. What we are learning from our data is absolutely essential to improving our operations by replicating the best practices of our most efficient branches.”
Government body managing labor policy, social security, and employment services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Complex rules held agents to 4-minute responses. An AI assistant now retrieves policy data to answer citizens in 3 seconds.
Winter relief demands overwhelmed staff. A virtual agent now fields 6,200 calls monthly, saving 800 hours for urgent cases.
Citizens navigated 40 siloed systems to access public services. Now, multilingual AI agents resolve routine queries on a single platform.
Complex rules held agents to 4-minute responses. An AI assistant now retrieves policy data to answer citizens in 3 seconds.
Winter relief demands overwhelmed staff. A virtual agent now fields 6,200 calls monthly, saving 800 hours for urgent cases.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.