Routine inquiries swamped advisors across dozens of brands. AI now handles order status, drafts replies, and routes complex cases to humans.
The world's leading beauty company, managing consumer care across dozens of brands, languages, and channels.
Rising consumer expectations for fast, conversational support made it increasingly difficult to handle routine inquiries at scale while maintaining...
Global manufacturer and retailer of cosmetics, skincare, and beauty products.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
L'Oréal's Customer support is part of this use case:
Related implementations across industries and use cases
Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Routine inquiries swamped advisors across dozens of brands. AI now handles order status, drafts replies, and routes complex cases to humans.
The world's leading beauty company, managing consumer care across dozens of brands, languages, and channels.
Rising consumer expectations for fast, conversational support made it increasingly difficult to handle routine inquiries at scale while maintaining...
Global manufacturer and retailer of cosmetics, skincare, and beauty products.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
L'Oréal's Customer support is part of this use case:
Related implementations across industries and use cases
Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.