Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
The world's leading beauty company, with dozens of global brands each selling directly to consumers through its own branded website.
Consumers expect conversational chat support at any hour, but every interaction had to reflect each brand's distinct voice, from YSL to Kiehl's....
Global leader in cosmetics, hair care, skincare, and fragrance products.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
L'Oréal's Order status support is part of this use case:
Related implementations across industries and use cases
Routine inquiries swamped advisors across dozens of brands. AI now handles order status, drafts replies, and routes complex cases to humans.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Routine inquiries swamped advisors across dozens of brands. AI now handles order status, drafts replies, and routes complex cases to humans.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Marketing 14 product lines relied on past experience. Now, AI tracks real-time social trends to predict performance and guide strategy.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Fragmented backends, each brand with its own voice. Agentforce handles order queries across all — adding a brand is a config, not a rebuild.
The world's leading beauty company, with dozens of global brands each selling directly to consumers through its own branded website.
Consumers expect conversational chat support at any hour, but every interaction had to reflect each brand's distinct voice, from YSL to Kiehl's....
Global leader in cosmetics, hair care, skincare, and fragrance products.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
L'Oréal's Order status support is part of this use case:
Related implementations across industries and use cases
Routine inquiries swamped advisors across dozens of brands. AI now handles order status, drafts replies, and routes complex cases to humans.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Peak season required 300 temps to manage 9,000 daily cases. An AI agent now handles the volume across 19 countries with zero backlog.
Routine inquiries swamped advisors across dozens of brands. AI now handles order status, drafts replies, and routes complex cases to humans.
Personal consults couldn't scale. An AI agent now handles 100% of online traffic, cutting subscription cancellations by half.
Marketing 14 product lines relied on past experience. Now, AI tracks real-time social trends to predict performance and guide strategy.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.