AI case study

IterableBusiness communication

Remote teams struggled to keep brand voice consistent. AI now simplifies technical jargon and aligns tone inside Slack and email.

Published|11 months ago

Key results

Time Reduction
up to 40%
Weekly Time Savings
~2 hours
Engagement Increase
250%

Result highlights

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The story

Context

An AI-powered customer communication platform with a 70% remote workforce manages cross-channel messaging and technical support interactions for a global client base.

Challenge

Marketing and support staff struggled to translate complex technical details into customer-friendly language while maintaining consistent brand...

Solution
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Quotes

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The company

Iterable logo

Iterable

iterable.com

AI-powered customer engagement and cross-channel marketing automation platform.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees251-1K
Founded2013

The AI provider

AI-powered writing assistant for personal and professional communication.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2009

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