AI case study

IntercomAccount research

Sales reps navigated 9 disjointed tools to research accounts. Now, an AI app instantly generates insight decks for reps to review.

Published|2 months ago

Key results

Estimated Savings
~$1.4M
Monthly Time Savings
2,000+ hours
Email Research Time
30 secs
vs 40 minutes

Result highlights

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The story

Context

An AI-first customer service platform handling millions of customer interactions whose rapid growth had outstripped its existing data infrastructure.

Challenge

Sales representatives had to navigate across eight or nine different tools and dashboards just to research accounts and prepare for quarterly...

Solution
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Scope & timeline

  • 1 month of deployment time saved using Snowflake Container Services
  • 55% weekly active usage among existing business sales reps

Quotes

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The company

Intercom logo

Intercom

intercom.com

Intercom is a SaaS company that specializes in customer communication and engagement.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees1K-5K
Founded2011

The vendor

Cloud-based data warehousing, processing, and analytics platform.

IndustrySoftware & Platforms
LocationBozeman, MT, USA
Employees5K-10K
Founded2012

Use case

Intercom's Account research is part of this use case:

Research Synthesis
25 case studies(+425% YoY)
Proven impact?
LowModerateVery Strong
3.0Moderate

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