Customer data splintered across CRM, ERP, and SaaS systems as the company expanded globally, causing misshipments and billing delays.
A global provider of gas detection and safety technologies protecting workers in hazardous environments, expanding operations across Europe and Asia Pacific.
As the business expanded internationally, customer, address, and hierarchy data grew inconsistent across separate CRM, ERP, and custom SaaS systems,...
“With Oracle Autonomous AI Database and Graph we could build an elegant solution that solved our problem and saved us money—keeping the data in one place using the same technology and without needing new expertise. The improved data quality lets us serve our customers better and faster, and has enabled us to scale the business much easier.”
Portable gas detectors and connected safety software for industrial workplaces.
Enterprise database software and cloud infrastructure services.
Industrial Scientific's Customer data cleanup is part of this use case:
Related implementations across industries and use cases
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Headcount off by orders of magnitude, geography defaulting to US. Reps stopped verifying and started selling.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
8-hour data lags delayed decisions. AI agents now serve insights instantly, cutting internal support work by 80%.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Customer data splintered across CRM, ERP, and SaaS systems as the company expanded globally, causing misshipments and billing delays.
A global provider of gas detection and safety technologies protecting workers in hazardous environments, expanding operations across Europe and Asia Pacific.
As the business expanded internationally, customer, address, and hierarchy data grew inconsistent across separate CRM, ERP, and custom SaaS systems,...
“With Oracle Autonomous AI Database and Graph we could build an elegant solution that solved our problem and saved us money—keeping the data in one place using the same technology and without needing new expertise. The improved data quality lets us serve our customers better and faster, and has enabled us to scale the business much easier.”
Portable gas detectors and connected safety software for industrial workplaces.
Enterprise database software and cloud infrastructure services.
Industrial Scientific's Customer data cleanup is part of this use case:
Related implementations across industries and use cases
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
Headcount off by orders of magnitude, geography defaulting to US. Reps stopped verifying and started selling.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
8-hour data lags delayed decisions. AI agents now serve insights instantly, cutting internal support work by 80%.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.