AI case study

ProdalamVirtual support agents

8-hour data lags delayed decisions. AI agents now serve insights instantly, cutting internal support work by 80%.

Published|3 months ago

Key results

Potential Margin Increase
1%
Support Time Savings
80%

Result highlights

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The story

Context

A Chilean wholesale distributor supplies major economic sectors like mining and construction through a network of 39 branches and two distribution centers spanning the entire country.

Challenge

Reporting relied on obsolete technology with data synchronization taking up to eight hours, making real-time information unavailable for...

Solution
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Scope & timeline

  • 1,300+ AI conversations in first 3 days
  • 30%+ employee adoption of Gemini

Quotes

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The company

Prodalam logo

Prodalam

prodalam.cl

Distributor of steel products, fencing, and agricultural supplies.

IndustryIndustrial & Manufacturing
LocationSantiago, RM, Chile
Employees251-1K
Founded1980

The implementation partner

Role in this case study

Helped Prodalam consolidate SAP data and build AI agents for internal support and sales.

IndustryTechnology
LocationSantiago, Chile
Employees251-1K
Founded2012

The vendor

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

Use case

Prodalam's Virtual support agents is part of this use case:

Support Chatbot
223 case studies(+40% YoY)
Proven impact?
LowModerateVery Strong
5.1Strong
10.6Very strongwithin Industrial & Manufacturing

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