Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
A 100-year-old entertainment and hospitality company operating a large amusement park, historic hotel, and event venues in Hershey, PA, serving millions of guests annually with contact centers fielding thousands of daily calls from both visitors and 10,000+ team members.
Customer insights relied on manual data sampling, reviewing a few hundred interactions while millions more went unexamined, limiting the team's...
“A family of four on vacation has very different needs than a VP looking to book an event. We want to do more than offer a one-size-fits-all approach to supporting our guests.”
Operator of theme parks, resorts, entertainment venues, and hospitality properties.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Hershey Entertainment & Resorts's Customer self-service is part of this use case:
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Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
A 100-year-old entertainment and hospitality company operating a large amusement park, historic hotel, and event venues in Hershey, PA, serving millions of guests annually with contact centers fielding thousands of daily calls from both visitors and 10,000+ team members.
Customer insights relied on manual data sampling, reviewing a few hundred interactions while millions more went unexamined, limiting the team's...
“A family of four on vacation has very different needs than a VP looking to book an event. We want to do more than offer a one-size-fits-all approach to supporting our guests.”
Operator of theme parks, resorts, entertainment venues, and hospitality properties.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Hershey Entertainment & Resorts's Customer self-service is part of this use case:
Related implementations across industries and use cases
Agents juggled camping FAQs and luxury bookings. AI now clears routine chats so staff can focus on high-value sales.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
1M+ players flooded a Super Bowl puzzle chatbot. A real-time AI security layer absorbed the surge and blocked malicious prompt injections.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.