Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
A global premium appliance manufacturer operating in over 50 countries, known for high-end products ranging from kitchen ranges to smart refrigerators.
Legacy chatbots resolved only 33% of inquiries, forcing agents to manually navigate 10,000 technical articles during complex troubleshooting calls....
“Connected appliances are a really big part of what we do. We see Agentforce and our connected appliances coming together and using the knowledge that we have of our products to help our customers more proactively.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fisher & Paykel's Customer support is part of this use case:
Related implementations across industries and use cases
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
A global premium appliance manufacturer operating in over 50 countries, known for high-end products ranging from kitchen ranges to smart refrigerators.
Legacy chatbots resolved only 33% of inquiries, forcing agents to manually navigate 10,000 technical articles during complex troubleshooting calls....
“Connected appliances are a really big part of what we do. We see Agentforce and our connected appliances coming together and using the knowledge that we have of our products to help our customers more proactively.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Fisher & Paykel's Customer support is part of this use case:
Related implementations across industries and use cases
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Disconnected systems trapped buyer data and complicated B2B orders. Now, AI-powered commerce unifies buying across showrooms and screens.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Strict privacy rules prevented sending raw call transcripts to AI. Now, an automated system safely strips and restores sensitive data.