Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
A global premium appliance manufacturer operating in over 50 countries, known for high-end products ranging from kitchen ranges to smart refrigerators.
Legacy chatbots resolved only 33% of inquiries, forcing agents to manually navigate 10,000 technical articles during complex troubleshooting calls....
“Connected appliances are a really big part of what we do. We see Agentforce and our connected appliances coming together and using the knowledge that we have of our products to help our customers more proactively.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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