Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
A global premium appliance manufacturer operating in over 50 countries, known for high-end products ranging from kitchen ranges to smart refrigerators.
Legacy chatbots resolved only 33% of inquiries, forcing agents to manually navigate 10,000 technical articles during complex troubleshooting calls....
“Connected appliances are a really big part of what we do. We see Agentforce and our connected appliances coming together and using the knowledge that we have of our products to help our customers more proactively.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual order entry caused pricing errors and billing disputes. Now, an AI agent flags discrepancies and drafts client emails for staff.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
A global premium appliance manufacturer operating in over 50 countries, known for high-end products ranging from kitchen ranges to smart refrigerators.
Legacy chatbots resolved only 33% of inquiries, forcing agents to manually navigate 10,000 technical articles during complex troubleshooting calls....
“Connected appliances are a really big part of what we do. We see Agentforce and our connected appliances coming together and using the knowledge that we have of our products to help our customers more proactively.”
Premium home and kitchen appliance designer and manufacturer.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Manual order entry caused pricing errors and billing disputes. Now, an AI agent flags discrepancies and drafts client emails for staff.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.