Agents gave inconsistent answers, driving 30% transfers. AI now guides them in real time, cutting transfers to just 8%.
One of North America's largest home security companies protects over 1 million people through a complex ecosystem of in-house agents, BPO partners, and independent dealers.
Fragmented systems and outsourced teams created a lack of visibility, resulting in customers receiving inconsistent answers depending on which agent...
“We were very reactive. We were very old school, very traditional in the sense of a customer call center.”
Smart home security and 24/7 professional monitoring services.
Generative AI platform for contact center automation and agent productivity.
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