AI case study

ZinusCustomer service quality assurance

External dev quotes hit $112k. Two engineers used AI to build a custom tool in six weeks, cutting analysis time from weeks to minutes.

Published|8 months ago

Key results

Annual Savings
$40k

Result highlights

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The story

Context

A leading mattress brand paying $40,000 annually for third-party quality assurance software found the tools inadequate for its specific needs.

Challenge

Custom development quotes for a replacement reached $112,050 with three-month timelines, while the alternative of manual analysis by contractors took...

Solution
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Scope & timeline

  • 50% reduction in development time

Quotes

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The company

Manufacturer and retailer of mattresses, bed frames, and home furniture.

IndustryConsumer Products
LocationSeoul, South Korea
Employees1K-5K
Founded1979

The AI provider

AI-powered software development platform and collaborative browser-based IDE.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2016

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