Six apps per query, 40 seconds per switch. A unified AI interface now surfaces subscriber context instantly—agents ask less, resolve faster.
A customer lifecycle management platform for media and entertainment companies, where OTT providers rely on separate vendors for billing, customer care, analytics, payments, and content, each with its own interface and data structure.
Support agents navigated up to six disconnected applications to resolve a single query, with screen-switching taking up to 40 seconds per...
“With AI capabilities on Amazon Bedrock, handling time reduced by approximately 40 percent, while time to resolution decreased by up to 50 percent because agents can access the right information more quickly.”
Subscription management and billing platform for media and telecom companies.
Cloud computing platform and on-demand infrastructure services.
Evergent's Customer support is part of this use case:
Related implementations across industries and use cases
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Manual checks across 160 games bottlenecked support. GenAI now references player data to resolve 90% of inquiries in minutes.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Security fears fragmented AI usage. Now, clear guardrails and automated Slack nudges empower teams to accelerate design and code reviews.
Manually illustrating vintage assets would have tripled production time. Now, a 3-person team uses AI to generate and animate the visuals.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Six apps per query, 40 seconds per switch. A unified AI interface now surfaces subscriber context instantly—agents ask less, resolve faster.
A customer lifecycle management platform for media and entertainment companies, where OTT providers rely on separate vendors for billing, customer care, analytics, payments, and content, each with its own interface and data structure.
Support agents navigated up to six disconnected applications to resolve a single query, with screen-switching taking up to 40 seconds per...
“With AI capabilities on Amazon Bedrock, handling time reduced by approximately 40 percent, while time to resolution decreased by up to 50 percent because agents can access the right information more quickly.”
Subscription management and billing platform for media and telecom companies.
Cloud computing platform and on-demand infrastructure services.
Evergent's Customer support is part of this use case:
Related implementations across industries and use cases
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Manual checks across 160 games bottlenecked support. GenAI now references player data to resolve 90% of inquiries in minutes.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Security fears fragmented AI usage. Now, clear guardrails and automated Slack nudges empower teams to accelerate design and code reviews.
Manually illustrating vintage assets would have tripled production time. Now, a 3-person team uses AI to generate and animate the visuals.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.