Rigid bots forced 10-screen bookings. Now, autonomous agents handle scheduling and inquiries via natural language.
A luxury fitness brand operating over 100 clubs across the U.S., Canada, and the U.K., serving hundreds of thousands of members with high-end amenities and personalized training.
A rigid rule-based chatbot forced members to navigate up to 10 screens just to book a class, while basic queries like guest pass balances required...
“When you have hundreds of thousands of members, each member's need is different. What we’re hoping to do with Agentforce is provide that one-on-one anticipatory service, providing the recommendation, providing that coaching tip, solving a problem, solving an objective, more easily, at scale.”
Equinox Group's Digital concierge is part of this use case:
Luxury fitness clubs and wellness centers with personal training and spa services.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Complex bookings flooded contact centers with diverse queries. A custom AI agent now resolves intricate itinerary questions 24/7.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Agents juggled camping FAQs and luxury bookings. AI now clears routine chats so staff can focus on high-value sales.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid bots forced 10-screen bookings. Now, autonomous agents handle scheduling and inquiries via natural language.
A luxury fitness brand operating over 100 clubs across the U.S., Canada, and the U.K., serving hundreds of thousands of members with high-end amenities and personalized training.
A rigid rule-based chatbot forced members to navigate up to 10 screens just to book a class, while basic queries like guest pass balances required...
“When you have hundreds of thousands of members, each member's need is different. What we’re hoping to do with Agentforce is provide that one-on-one anticipatory service, providing the recommendation, providing that coaching tip, solving a problem, solving an objective, more easily, at scale.”
Equinox Group's Digital concierge is part of this use case:
Luxury fitness clubs and wellness centers with personal training and spa services.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Complex bookings flooded contact centers with diverse queries. A custom AI agent now resolves intricate itinerary questions 24/7.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Agents juggled camping FAQs and luxury bookings. AI now clears routine chats so staff can focus on high-value sales.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.