AI case study

DovetailCustomer feedback analysis

Manual tagging bottlenecked insights. AI now auto-clusters feedback and answers queries, cutting hours of analysis from every project.

Published|1 year ago

Key results

Weekly Time Savings
10 hours
Savings Per Project
1–2 hours
Efficiency Gain
80%

Result highlights

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The story

Context

A global B2B SaaS platform serving over 4,000 customers transforms unstructured data from videos, audio, and documents into actionable product insights.

Challenge

Users relied on manual workflows to highlight and tag vast amounts of customer data, limiting the speed of insight generation. The engineering team...

Solution
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Quotes

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The company

Dovetail logo

Dovetail

dovetail.com

AI-powered customer intelligence platform for centralizing and analyzing user feedback.

IndustrySoftware & Platforms
LocationSydney, NSW, Australia
Employees51-250
Founded2017

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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