Free-text comments were impossible to analyze at scale. Gen AI now summarizes trends and automates follow-ups, driving 3x more insights.
A customer experience platform enabling service-based businesses to capture and measure real-time feedback for frontline teams.
While surveys generated significant engagement, clients struggled to extract actionable meaning from large volumes of unstructured free-text...
“Our surveys generate a lot of interest, especially the free-text comments, which spark valuable discussions within organizations. We wanted to provide tools that help organizations understand the true meaning behind customer comments, adding more value for our users.”
Customer experience platform for feedback collection, analytics, and action.
Cloud computing platform and on-demand infrastructure services.
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Manual tagging bottlenecked insights. AI now auto-clusters feedback and answers queries, cutting hours of analysis from every project.
Surveys missed 95% of data and took weeks to analyze. AI now scans 100% of interactions, identifying churn risks in seconds.
Rigid databases missed nuance in feedback. Graph-grounded AI now surfaces hidden trends and cuts schema rewrite time by 90%.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.