13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
A state capital serving nearly 500,000 residents and employing over 4,500 staff to manage public services and city operations.
Support teams faced over 13,500 annual incidents, making it difficult to maintain detailed documentation or resolution notes while keeping up with...
“Our knowledge base became a stronger resource for employees when they could get direct answers from it, dynamically generated by the ServiceNow AI Platform.”
Municipal government body for the capital city of North Carolina.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Zoning rules buried in thousands of PDF pages caused permit denials. An AI agent now interprets codes to guide applicants instantly.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Onboarding across four platforms required weeks of shadowing. Now, an AI assistant instantly answers Slack queries so new hires self-serve.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
A state capital serving nearly 500,000 residents and employing over 4,500 staff to manage public services and city operations.
Support teams faced over 13,500 annual incidents, making it difficult to maintain detailed documentation or resolution notes while keeping up with...
“Our knowledge base became a stronger resource for employees when they could get direct answers from it, dynamically generated by the ServiceNow AI Platform.”
Municipal government body for the capital city of North Carolina.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Site queries returned generic links requiring manual searches. Now, an AI agent instantly delivers personalized schedules via backend API.
Zoning rules buried in thousands of PDF pages caused permit denials. An AI agent now interprets codes to guide applicants instantly.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Onboarding across four platforms required weeks of shadowing. Now, an AI assistant instantly answers Slack queries so new hires self-serve.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Teams manually monitored 395km of track. Now, AI predicts faults like wire sagging in real time, targeting 20% less downtime.
Endpoint blind spots exposed critical operations. Now, AI automatically investigates and summarizes alerts so analysts act faster.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.