Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
A technology services provider manages high-volume customer communications and complex field operations, including fleet routing and fire risk assessments.
Managing thousands of incoming customer emails daily required significant administrative effort, which delayed response times. Support staff were...
“The next step is agentic AI.”
Business process outsourcing and professional services for public and private sectors.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Capita's Customer support is part of this use case:
Related implementations across industries and use cases
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
A technology services provider manages high-volume customer communications and complex field operations, including fleet routing and fire risk assessments.
Managing thousands of incoming customer emails daily required significant administrative effort, which delayed response times. Support staff were...
“The next step is agentic AI.”
Business process outsourcing and professional services for public and private sectors.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Capita's Customer support is part of this use case:
Related implementations across industries and use cases
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.