AI case study

C.H. RobinsonEmail order processing

Handwritten notes on PDFs caused 4-hour queue delays. AI now deciphers the unstructured data to automate 5,500 daily orders.

Published|1 year ago

Key results

Daily Time Savings
600+ hours
Daily Automated Orders
~5,500

Result highlights

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The story

Context

One of the world's largest logistics providers manages 37 million shipments annually across ocean, air, rail, and truck for 83,000 customers.

Challenge

The company receives 15,000 daily shipping requests containing inconsistent formatting and handwritten notes on PDFs. Staff spent seven minutes...

Solution
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Use case

C.H. Robinson's Email order processing is part of this use case:

Data Extraction
149 case studies(+53% YoY)
Proven impact?
LowModerateVery Strong
4.6Moderate
2.6Lowwithin Transportation & Logistics
4.8Moderatewithin Operations

The company

C.H. Robinson logo

C.H. Robinson

chrobinson.com

Third-party logistics and supply chain management services provider.

IndustryTransportation & Logistics
LocationEden Prairie, MN, USA
Employees10K-50K
Founded1905

The vendor

Framework and developer platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

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