Associates manually routed complex tickets and managed 47K product tags. Now, AI agents triage requests and classify attributes.
One of the world's largest home goods retailers manages a catalog of roughly 30 million items across nearly a thousand product classes while supporting tens of thousands of suppliers.
Associates manually reviewed and routed complex support tickets spanning hundreds of issue types, a time-consuming and error-prone process....
“The better our data quality, the more trust we build with the customer. It's essential because it empowers shoppers to make the right buying decisions, directly reducing costly downstream issues like returns from misrepresented products.”
E-commerce marketplace for furniture, home decor, and housewares.
AI research and deployment company developing generative models and tools.
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