Login and 2FA queries buried agents. Replacing video content with text allowed AI to resolve 88% of tickets.
An HR technology platform processing approximately 7,000 support conversations monthly while managing strict data privacy and compliance requirements.
A constant wave of repetitive queries about logging in and two-factor authentication flooded the inbox, bypassing existing custom bots despite...
“We set up custom bots to provide self-service answers linking to our knowledge base. However, the majority of queries still came through to our support team.”
Cloud-based HR and people management software for small and medium businesses.
Intercom is a SaaS company that specializes in customer communication and engagement.
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Tech debt bottlenecked support. A four-month rebuild deployed distinct models for routing and search, enforcing strict data residency.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Login and 2FA queries buried agents. Replacing video content with text allowed AI to resolve 88% of tickets.
An HR technology platform processing approximately 7,000 support conversations monthly while managing strict data privacy and compliance requirements.
A constant wave of repetitive queries about logging in and two-factor authentication flooded the inbox, bypassing existing custom bots despite...
“We set up custom bots to provide self-service answers linking to our knowledge base. However, the majority of queries still came through to our support team.”
Cloud-based HR and people management software for small and medium businesses.
Intercom is a SaaS company that specializes in customer communication and engagement.
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Tech debt bottlenecked support. A four-month rebuild deployed distinct models for routing and search, enforcing strict data residency.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.