Seven leads sorted every ticket by hand, and frustrated users were buried undetected. AI triage spots sentiment and routes automatically.
A social impact software platform that has processed $14 billion in donations and 79 million volunteer hours across 90 countries, with 150 support agents handling roughly 350,000 tickets annually.
Agents support three distinct groups simultaneously: corporate clients running giving programs, their employees making donations, and the nonprofits...
“It’s about finding ways to improve the client’s support experience, from beginning to end.”
AI-native platform for corporate purpose, employee giving, volunteering, and grants management.
AI-powered customer service and employee experience software platform.
Benevity's Ticket routing is part of this use case:
Related implementations across industries and use cases
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Scattered data and basic coding tools bottlenecked engineers. A 9-agent AI workflow shifts them from writing code to directing AI teams.
Reaching a new market meant standing up another dubbing team. One API now dubs into 30+ languages; creators edit tracks before it goes live.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Seven leads sorted every ticket by hand, and frustrated users were buried undetected. AI triage spots sentiment and routes automatically.
A social impact software platform that has processed $14 billion in donations and 79 million volunteer hours across 90 countries, with 150 support agents handling roughly 350,000 tickets annually.
Agents support three distinct groups simultaneously: corporate clients running giving programs, their employees making donations, and the nonprofits...
“It’s about finding ways to improve the client’s support experience, from beginning to end.”
AI-native platform for corporate purpose, employee giving, volunteering, and grants management.
AI-powered customer service and employee experience software platform.
Benevity's Ticket routing is part of this use case:
Related implementations across industries and use cases
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Scattered data and basic coding tools bottlenecked engineers. A 9-agent AI workflow shifts them from writing code to directing AI teams.
Reaching a new market meant standing up another dubbing team. One API now dubs into 30+ languages; creators edit tracks before it goes live.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.